Dispute Resolution — PoultryHub

Step 1: Direct communication

Try in-app Chat first. Most disputes can be resolved quickly through open communication. Use the in-app Chat to contact the other party and explain your concern.

Step 2: Raise a dispute

Contact PoultryHub Support at disputes@poultryhub.co.zw. In your email, please include:

Your account email address
The order or invoice ID in question
A clear description of the issue
Any relevant screenshots or evidence

Step 3: Investigation

Our team reviews the case.

Dispute acknowledged within 2 business days
Evidence reviewed from both parties
Fair determination made within 7 business days

Step 4: Resolution

Outcome communicated. Possible outcomes include:

Seller instructed to fulfill the order or issue a refund
Buyer instructed to complete payment
Account warnings or suspensions for policy violations

Our commitment

PoultryHub is not a payment processor and cannot enforce financial transfers directly. However, we will take appropriate platform action — including warnings and account suspensions — against parties found to be acting in bad faith.

Escalation

If you are not satisfied with the outcome, you may escalate the matter under the laws of Zimbabwe. PoultryHub will cooperate fully with all lawful processes.

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