Privacy Policy

PoultryHub ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the PoultryHub app.

1. Information we collect

• Account information: name, email address, phone number
• Profile information: farm details, bank details (sellers), location
• Transaction data: orders, invoices, and payment references
• Usage data: app activity, search queries, and interactions
• Device data: device type and operating system

2. How we use your information

• To create and manage your account
• To facilitate transactions between buyers and sellers
• To verify seller accounts and approve product listings
• To send important account and transaction notifications
• To improve app performance and user experience
• To comply with legal obligations under Zimbabwean law

3. Information sharing

We do not sell your personal information. We may share data with:

• Buyers/Sellers: necessary contact info is shared to complete a transaction
• Service providers: subject to confidentiality agreements
• Legal authorities: when required by Zimbabwean law

4. Data security

We use industry-standard security measures including:

• Encrypted data transmission (HTTPS/TLS)
• Secure, tokenized authentication (JWT)
• Encrypted local storage on your device

5. Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for marketing communications

6. Data retention

We retain your data for as long as your account is active. Upon account deletion, personal data is purged within 30 days, except where retention is required by law.

7. Cookies & analytics

The PoultryHub app does not use browser cookies. We may use anonymous analytics to improve performance.

8. Contact

For privacy-related queries, contact us at: privacy@poultryhub.co.zw

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