Frequently Asked Questions

PoultryHub is Zimbabwe's dedicated marketplace for poultry products, connecting verified farmers and producers with buyers across the country.

Yes, the PoultryHub app is free to download and use. We do not currently charge transaction fees.

PoultryHub is currently focused on the Zimbabwean market. We plan to expand to other regions in the future.

Contact our technical support team at tech@poultryhub.co.zw with a description of the issue and your device type.

All sellers on PoultryHub are manually verified and approved by our admin team before they can list products.

Use this method when you want to order a product at the listed price without negotiating.

1. Open a product listing from the Browse tab.
2. Tap the "Place Order" button.
3. Choose your delivery option: Self Pickup (collect from the seller), Seller Delivery (the seller delivers to you), or Platform Delivery.
4. If a delivery option is selected, enter your delivery address.
5. Set your quantity using the + / − buttons, or tap the number to type a specific amount.
6. Optionally choose a preferred fulfillment date.
7. Review the estimated total and tap "Place Order" to confirm.
8. You will be taken to your new order. Upload your payment proof to complete the transaction.

Use this method when you want to negotiate price, order in bulk, or request a custom quote from a seller.

1. Open a product listing and tap "Request Invoice" — or go to a seller's profile and tap "Request Invoice".
2. Your selected product is pre-added. Tap "Add another item" to include more products from the same seller.
3. Adjust the quantity for each item using the + / − buttons or tap the number to type a specific amount.
4. Optionally add a note to the seller with any special requirements.
5. Optionally choose a requested fulfillment date.
6. Tap "Send Invoice Request". The seller receives your request and will respond with a quoted price.

Once you send an invoice request, the seller reviews it and sends back a quote. Open the invoice under your Invoices tab to see the quoted prices, subtotal, delivery fee, and any notes from the seller. You then have two options:

Accept Quote — choose your delivery method (Self Pickup or Seller Delivery with your address) and tap "Accept & Create Order". An order is created automatically.

Request Revision — describe what you would like changed (e.g. price or quantity). The seller updates the quote and you review it again.

If the invoice expires before you respond, you can submit a new request.

PoultryHub does not process payments in-app. You pay the seller directly and then upload proof of payment.

1. After placing or accepting an order, it shows status "Pending Payment" with a payment due date.
2. Make your payment to the seller using the agreed method (EcoCash, bank transfer, etc.). Bank details are found in the order or via the in-app Chat.
3. Open your order and tap "Upload Payment Proof".
4. Select a screenshot of your payment from your phone gallery and/or enter your transaction reference number.
5. Tap "Submit Proof". Your order status moves to "Payment Submitted".
6. Our team reviews the proof and confirms or rejects it, typically within 1 business day.
7. Once confirmed, your order is forwarded to the seller for fulfillment.
8. If your proof is rejected, re-upload a clearer screenshot or a valid transaction reference.

PoultryHub supports Zimbabwe's common payment methods. The exact methods depend on the individual seller — typical options include EcoCash, OneMoney, Innbucks, and bank transfer (ZWG or USD). The seller's payment details are available in the order detail screen or through the in-app Chat. Always pay the exact total shown on your order and keep your payment confirmation as proof.

Pending Payment — pay the seller and upload your proof.

Payment Submitted — your proof is being reviewed by our team.

Payment Confirmed — payment verified; order is being sent to the seller.

Sent to Seller / Seller Accepted — seller received your order and is preparing it.

Seller Rejected — seller declined the order. Contact them via Chat to find out why.

Processing Delivery / Out for Delivery — your order is on its way.

Ready for Pickup — your order is ready; visit the seller to collect it.

Delivered — confirm receipt to complete the order.

Completed — order is done. Thank you!

Expired — payment window passed without proof being uploaded. The order is closed.

Disputed — our team is reviewing a reported issue.

Once your order is delivered or ready for pickup, a confirmation button appears on the order detail screen.

1. Open the Orders tab and tap the relevant order.
2. When status is "Ready for Pickup", tap "Confirm Collection".
3. When status is "Delivered", tap "Confirm Delivery".
4. A confirmation dialog appears — tap Confirm to finalise.
5. Your order status moves to "Completed". Always confirm receipt promptly so the seller is paid correctly.

You can raise a dispute if there is a problem with your order — for example, the goods did not arrive, were damaged, or were not as described.

1. Open the Orders tab and tap the affected order.
2. Tap the "Dispute" button (visible when your order is Out for Delivery, Ready for Pickup, or Delivered).
3. Describe the issue clearly in the text field and tap "Submit Dispute".
4. Your order status changes to "Disputed" and our team will review the case.
5. We aim to acknowledge disputes within 2 business days and resolve within 7 business days.
6. You can also email disputes@poultryhub.co.zw with your order ID and supporting screenshots.

If our team cannot verify your payment, your order status changes to "Payment Rejected" and a "Re-upload Payment Proof" button appears. Open the order, tap the button, and upload a clearer screenshot or enter a valid transaction reference number. Common reasons for rejection: blurry image, amount does not match the order total, or the reference does not correspond to your order.

You can start a chat from a product listing, a seller's profile page, or by tapping the chat icon on an order or invoice. All active conversations are listed under the Chats tab. You can send text messages, images, and videos. The seller is notified of new messages.

Contact the seller directly via Chat as soon as possible. Order cancellation policies are determined by individual sellers.

Use the Sellers tab and tap the map icon. You can set your location and filter sellers by distance — up to 200km radius.

Live Products are real-time farm journeys where sellers share status updates (photos and videos) about their current livestock. You can follow and place advance orders.

After completing your seller profile, our admin team reviews your details. Approval typically takes 1–3 business days. You will receive an email when your account is approved. If you have not heard back after 3 business days, contact support@poultryhub.co.zw.

You can list live birds, eggs, chicks, dressed poultry, feed, and meat. All listings must comply with our Terms & Conditions.

All products must be approved before buyers can see them.

1. Create a product — fill in the name, category, price, stock, and description.
2. Upload at least one photo or video from the product's Media screen. Set one as the cover image.
3. On the product detail screen, tap "Submit for Approval". The product is locked from editing while under review.
4. Our admin team reviews the listing. You will be notified by email when it is approved or if changes are needed.
5. Approved products go "Active" and are visible to buyers immediately.
6. If revoked, the reason is shown on the product detail screen. Edit the listing to address it and tap "Resubmit".

There is currently no limit on the number of products you can list.

Live Products let you share real-time updates about your current livestock — a farm journey with status videos and photos that buyers can follow and order from.

Live Products are time-limited farm journeys. Each one goes through approval before going live.

1. Tap "Live Products" on your Dashboard or from the navigation and tap the "+" button.
2. Fill in the details — name, poultry type, quantity, pricing tiers, start and end dates.
3. Upload media (photos or videos) from the Media screen. Each file has a 24h or 48h display window after upload — choose based on how long you want it visible.
4. Submit for approval. Admin reviews and activates the Live Product.
5. Once active, buyers can browse and place orders. You can add new media updates at any time to keep buyers informed.
6. Tap "Pause" to temporarily hide the product (e.g. while restocking). Tap "Resume" to make it visible again.
7. Tap "End" to permanently close the Live Product when the batch is sold or the journey is complete.
8. If you need more time, tap "Request Extension" and our team will review it.

If a product is revoked, you'll see a reason on the product detail screen. Edit your listing to address the issue and then resubmit it for approval.

You receive an email notification when a confirmed order is sent to you.

1. Open the Orders tab and tap the incoming order.
2. Review the items, quantities, delivery method, and buyer's delivery address.
3. Tap "Accept Order" to confirm you will fulfill it. The buyer is notified immediately.
4. To decline, tap "Reject Order" and provide a reason. The buyer is notified and can contact you via Chat.
5. Once accepted, use the Chat feature to coordinate delivery or pickup details with the buyer.

Go to the Orders tab. You can accept or reject each order. For accepted orders, communicate delivery details with the buyer via the Chat feature.

Bank detail changes require admin approval for security. Go to My Account, then choose one of the following:

Switch Bank — request to use a different existing bank account. Useful if you have multiple accounts registered.

Replace Bank — request to replace your current bank with a new one entirely.

Both requests are reviewed by our admin team. You will receive an email once the change is approved or rejected.

A buyer sends you an invoice request listing the products and quantities they want. You receive an email notification and the request appears in your Invoices tab.

1. Open the Invoices tab and tap the incoming request.
2. Review the buyer's requested items, quantities, and any note they included.
3. Tap "Submit Quote" to send a price. For each item, enter the quantity you can supply and your unit price.
4. Toggle "Delivery Available" on or off. If on, enter your delivery fee.
5. Set a "Quote valid until" date (default is 7 days). The buyer must respond before this date or the invoice expires.
6. Optionally add a note to the buyer (e.g. availability, special conditions).
7. Tap "Submit Quote". The buyer is notified and can accept or request changes.

The buyer reviews your quote and has three possible responses:

Accept — they confirm the order, choose Self Pickup or Seller Delivery, and an order is automatically created in your Orders tab.

Request Revision — they describe what they want changed (e.g. lower price or different quantity). Your invoice shows status "Revision Requested" and you must submit a revised quote with an explanation of your changes.

No response — if the buyer does not respond before your "valid until" date, the invoice expires automatically.

You can also tap "Reject Invoice" at any time before acceptance to decline the request with a reason.

Yes. Open any invoice and tap the PDF icon in the top-right corner. The PDF is generated by the platform and can be saved to your device's Downloads folder from the viewer.

After completing your seller profile, your account enters a review queue. You cannot list products until approval is granted.

Our admin team typically reviews within 1–3 business days. You will receive an email when your account is approved or if additional information is needed. If you have not heard back after 3 business days, email support@poultryhub.co.zw with your registered email address.

On the login screen, tap "Forgot Password" and enter your registered email. You'll receive a reset link.

1. Go to My Account from the navigation menu.
2. Tap "Change Password".
3. Enter your current password, then your new password twice.
4. Tap "Change Password" to confirm.
5. You will be logged out automatically. Log back in with your new password.

Contact changes require admin approval for security reasons. Go to My Account → View Profile → tap "Request Contact Change". Our team reviews the request and you'll be notified by email once approved.

Go to My Account and tap your profile photo at the top of the screen. You can choose a new photo from your gallery, take one with your camera, or remove the current photo.

Go to My Account → View Profile → Edit. You can update your farm name, location, description, and other details. Changes are saved immediately without admin approval.

Account deletion is available under My Account → Danger Zone → Delete Account. This action is permanent — your profile, listings, and history will be removed and cannot be recovered. Consider contacting support first if you are having an issue that could be resolved.